Exchange & Return Policy

Last updated: 9 Feruary 2026

At ThandiBra, your comfort comes first. I understand that sometimes a size or style may not feel quite right. That’s why I offer easy exchanges, so you can find the perfect fit with confidence and peace of mind.

This policy is aligned with the South African Consumer Protection Act (CPA).

1. Eligibility for Exchanges

You may request an exchange within 30 days of receiving your order, provided that:

• The item is unused, unworn, and unwashed, or gently tried on for fit

• The item is in good condition

• All hygiene and quality standards have been respected

Each request is reviewed individually to ensure fairness and hygiene for all customers.

2. Hygiene & Intimate Items

For hygiene and safety reasons:

• Underwear and swimwear bottoms may not be exchanged once heavily worn

• Bras may be tried on for fit

• Items showing excessive wear, washing, or damage may not qualify for exchange

These measures protect all customers and ensure product quality.

3. Items Not Eligible for Exchange

The following items cannot be exchanged:

• Items that are heavily worn, washed, or damaged

• Sale or clearance items (unless faulty)

• Gift cards

4. How to Request an Exchange

To request an exchange, please email:

📧 support@thandibra.co.za

Include:

• Your order number

• The item you ordered

• Your preferred replacement size or style

• Clear photos if the item is damaged or incorrect

Please wait for approval before sending anything back.
Unapproved returns may not be accepted.

5. No Need to Send the Original Item Back

If your exchange is approved:

• You do not need to return the original item

• Whether the item has been worn or unworn, you are welcome to keep it

• You may also gift it to a family member or friend if it fits them

My goal is simple: to prioritise comfort and ensure every woman ends up with something that feels right.

6. Exchange Shipping

• Exchange shipping is free for faulty or incorrect items

• For size or preference exchanges, shipping costs may apply

• I recommend using a tracked courier if return shipping is requested

7. Exchanges & Availability

• Exchanges are subject to stock availability

• If your preferred size or style is unavailable, I will contact you to offer the best available alternative

My goal is always to make sure you receive something you feel confident and comfortable wearing.

8. Faulty or Incorrect Items

If you receive a faulty or incorrect item:

• Contact me within 48 hours of delivery

• Provide clear photos showing the issue

• Do not wash or heavily wear the item

In these cases, I will arrange a replacement at no extra cost.

9. Order Cancellations

Orders may only be cancelled before dispatch.
Once an order has shipped, it must follow the exchange process.

Contact

For all exchange enquiries:

ThandiBra
📧 support@thandibra.co.za
📍 Designed in Cape Town, South Africa