Privacy Policy

Privacy Policy

At ThandiBra, accessible from https://thandibra.co.za/, we are committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa. This Privacy Policy explains how we collect, use, and disclose your personal data when you visit our store or make a purchase.


1. Personal Information We Collect

To provide our services effectively, we collect the following categories of information:

  • Information You Provide Directly: Full name, billing address, shipping address, and email address provided during checkout.
  • Payment Information: We process payments via secure gateways. We do not store your full credit card details on our servers.
  • Automatically Collected Information: Device info, IP address, browser type, and interaction data collected through cookies.

2. How We Use Your Information

We use your personal information for legitimate business purposes, including:

  • Order Fulfillment: Processing payments, managing returns, and arranging shipping via our trusted couriers (e.g., Buffalo Logistics / Aramex).
  • Customer Support: Responding to your inquiries at support@thandibra.co.za within our 24-business-hour response window.
  • Compliance: Meeting legal, tax, and regulatory obligations.

3. Sharing Your Information

We share your information only with trusted third parties necessary for our operations:

  • Shopify: To power our online store.
  • Logistics Partners: To deliver your orders within the estimated 7-13 business days.
  • Legal Authorities: Only when required by South African law to protect our rights or respond to legal processes.

4. Cookies

We use cookies to improve your browsing experience, remember your cart items, and analyze website traffic. You can manage cookie preferences through your browser settings.

5. Data Security and Retention

We implement industry-standard security measures to protect your data. We retain your personal information only as long as necessary to fulfill your orders or comply with legal requirements.

6. Your Rights

Under POPIA, you have the right to:

  • Access the personal information we hold about you.
  • Request the correction of inaccurate data.
  • Request the deletion of your personal information.

To exercise these rights, please contact us at support@thandibra.co.za.

7. Contact Information

For any questions regarding our privacy practices or your data, please reach out to us: