Last updated: 24 December 2025
At ThandiBra, I take great care in preparing and delivering every order. This Shipping Policy explains how orders are processed, shipped, and delivered across South Africa, in accordance with local consumer protection standards.
1. Shipping Areas
ThandiBra currently ships to:
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All regions within South Africa
At this time, international shipping is not available.
2. Order Processing Time
All orders are processed after payment has been successfully confirmed.
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Orders are typically processed within 1–3 business days
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Business days exclude weekends and South African public holidays
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During high-demand periods (sales, promotions, holidays), processing times may be slightly extended
Once your order has been processed, it is prepared for dispatch and handed over to the courier.
3. Shipping Time
Estimated delivery times vary depending on your location and courier service:
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Major cities & metropolitan areas: typically delivered sooner
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Outlying or rural areas: may require additional transit time
Please note:
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Delivery times are estimates, not guarantees
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Unexpected delays may occur due to weather, courier volume, or logistical issues beyond my control
4. Shipping Costs
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Shipping fees (if applicable) are calculated at checkout
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Any promotional or free shipping offers will be clearly displayed before payment
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Shipping costs are non-refundable, except in cases of faulty or incorrect items
5. Courier Services
I work with reliable third-party courier partners to ensure safe delivery.
Once your parcel is handed over to the courier:
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Responsibility for transit timing lies with the courier
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ThandiBra is not responsible for courier delays once dispatched
6. Tracking Information
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A tracking number will be provided once your order has been dispatched
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Tracking updates may take up to 24 hours to become active
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Customers are responsible for monitoring their tracking status
7. Delivery Address Accuracy
Please ensure that all shipping details are complete and correct at checkout, including:
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Street address
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Apartment or unit number (if applicable)
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Correct postal code
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Valid contact number
ThandiBra is not responsible for delivery issues caused by incorrect or incomplete address details provided by the customer.
8. Missed or Failed Deliveries
If a delivery attempt is unsuccessful due to:
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Customer not available
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Incorrect address details
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Failure to respond to courier contact
The courier may:
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Attempt redelivery, or
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Return the parcel
Additional delivery costs may apply and are the responsibility of the customer.
9. Lost or Delayed Parcels
While rare, delays or losses may occur:
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If a parcel is delayed, I will assist by contacting the courier
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If a parcel is confirmed lost by the courier, a replacement or refund may be offered depending on the situation
Investigations with couriers may take several business days.
10. Damaged Packages
If your parcel arrives damaged:
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Take clear photos of the packaging and contents
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Contact me within 48 hours of delivery
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Do not discard the packaging until instructed
This allows me to investigate and resolve the issue promptly.
11. Partial Deliveries
If your order contains multiple items, they may occasionally ship separately.
You will be notified if this occurs.
12. Customs & Duties
As ThandiBra ships domestically within South Africa, no customs duties or import taxes apply.
13. Shipping During Promotions & Holidays
During promotional periods, seasonal sales, or public holidays:
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Processing and delivery times may be extended
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I appreciate your patience during these times
14. Changes & Cancellations
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Orders can only be changed or cancelled before dispatch
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Once shipped, orders must follow the Return Policy
15. Right to Update This Policy
ThandiBra reserves the right to update this Shipping Policy at any time.
Any changes will be reflected on this page with an updated date.
📩 Contact Information
If you have questions about shipping or delivery:
ThandiBra
📧 support@thandibra.co.za
📍 Designed in Cape Town, South Africa