Billing Terms & Conditions

Billing Terms & Conditions

At ThandiBra, we are committed to providing a secure and transparent payment environment for our customers. These Billing Terms & Conditions govern the financial transactions on our website, ensuring clarity regarding payment methods, security, and pricing.

 

1. Accepted Payment Methods We offer several reliable and secure payment options at checkout. Currently, we accept the following credit and debit card providers:

  • Visa
  • Mastercard
  • American Express (Amex)
  • UnionPay

 

2. Payment Currency All prices and transactions on ThandiBra are conducted in South African Rand (ZAR / R). If you are purchasing from outside South Africa, your bank may apply a currency conversion fee at their prevailing rate.

3. Payment Processing & Timing

  • Upfront Payment: Full payment must be successfully processed and received at the time of purchase.
  • Order Fulfillment: We will not begin the 1-3 business day processing time or dispatch your order until full payment is confirmed.
  • Declined Payments: If your payment is declined or fails, the order will automatically be considered unconfirmed and will not be processed.

4. Pricing & Additional Charges

  • Transparency: All prices displayed on our website are inclusive of any applicable taxes.
  • Shipping Costs: We provide Free Shipping on all orders across South Africa, with no minimum purchase required. No hidden shipping fees will be added at checkout.
  • Price Changes: We reserve the right to update product prices without prior notice.

5. Secure Payment & Data Protection Your financial security is our priority. ThandiBra uses SSL (Secure Sockets Layer) encryption and trusted payment gateways to protect your data during every transaction. We do not store your credit card numbers or sensitive payment details on our servers.

6. Fraud Prevention To protect our customers and our business, ThandiBra reserves the right to hold or cancel any order that is suspected of fraudulent or unauthorized activity. In such cases, we may request additional identity verification before processing high-value transactions.

7. Refunds & Billing Disputes All refunds are handled strictly according to our Return and Refund Policy. Approved refunds are issued back to the original payment method and typically reflect in your account within 7 business days. For any billing discrepancies, please contact us immediately.

Contact Information For billing questions or support, please reach out to us: